Returns & Refund Policy
Return Policy:
We do not offer a return policy, but you may exchange your product if it is damaged or does not fit you perfectly. You can request an exchange for a similar or different product within 7 days from the date of delivery.
Exchange Policy:
To proceed with an exchange, you must ship the product back to us at your own expense. Once we receive the product, it will undergo a thorough quality inspection. If the product passes the quality check, your exchange will be processed. In the event that the product fails to meet the required quality standards (e.g., damaged, used, or not in its original condition), the exchange will be declined, and the product will be shipped back to you.
Refund Policy:
If the product you wish to exchange is unavailable, we will initiate a refund after the returned item passes the quality check. Please allow 7 to 14 working days for the refund to be processed and reflect in your account. The exact time for the refund to appear will depend on your bank or payment service provider.
Replacement Process:
To initiate a replacement request, you can contact us via our website or WhatsApp. Our Customer Support team is available to guide you through the process. Since the return shipment will be self-managed, please ensure the product is securely packaged and shipped to our provided return address. You will receive further instructions on how to proceed once the request is confirmed.
Missing Product or Empty Parcel:
If you receive an empty parcel or notice a missing product, please reach out to our Customer Support team within 24 hours of delivery. We will require a 360-degree unpacking video of the parcel to process the request. Incomplete evidence or visible signs of tampering may result in the claim being denied. BhuuuBrands reserves the right to make the final decision on such claims.
Support Hours:
Please note that all exchange, refund, or replacement requests, as well as customer support, are available only during our working hours: Monday to Friday, 11 am to 6 pm, and Saturday, 11 am to 3 pm. Any requests made outside of these hours will be addressed on the next working day.
We do not offer a return policy, but you may exchange your product if it is damaged or does not fit you perfectly. You can request an exchange for a similar or different product within 7 days from the date of delivery.
Exchange Policy:
To proceed with an exchange, you must ship the product back to us at your own expense. Once we receive the product, it will undergo a thorough quality inspection. If the product passes the quality check, your exchange will be processed. In the event that the product fails to meet the required quality standards (e.g., damaged, used, or not in its original condition), the exchange will be declined, and the product will be shipped back to you.
Refund Policy:
If the product you wish to exchange is unavailable, we will initiate a refund after the returned item passes the quality check. Please allow 7 to 14 working days for the refund to be processed and reflect in your account. The exact time for the refund to appear will depend on your bank or payment service provider.
Replacement Process:
To initiate a replacement request, you can contact us via our website or WhatsApp. Our Customer Support team is available to guide you through the process. Since the return shipment will be self-managed, please ensure the product is securely packaged and shipped to our provided return address. You will receive further instructions on how to proceed once the request is confirmed.
Missing Product or Empty Parcel:
If you receive an empty parcel or notice a missing product, please reach out to our Customer Support team within 24 hours of delivery. We will require a 360-degree unpacking video of the parcel to process the request. Incomplete evidence or visible signs of tampering may result in the claim being denied. BhuuuBrands reserves the right to make the final decision on such claims.
Support Hours:
Please note that all exchange, refund, or replacement requests, as well as customer support, are available only during our working hours: Monday to Friday, 11 am to 6 pm, and Saturday, 11 am to 3 pm. Any requests made outside of these hours will be addressed on the next working day.
